Shipping policy
Order Processing & Dispatch
We prepare and ship out all customer orders within 2–3 business days after successful payment confirmation, cutting down waiting time to ensure customers receive their seafood goods in a timely manner.
International Shipping & Delivery Time
Our standard international delivery generally takes 7–14 days to reach most global destinations. Delivery duration is for reference only and may vary depending on shipping areas and local customs clearance progress. You can choose the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping address. The exact shipping fee will be clearly shown on the checkout page before payment, with no hidden charges or extra fees.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes formulated by local customs authorities. All such fees are the sole responsibility of the order recipient. We advise customers to check local import rules in advance to prevent unexpected additional expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and fresh-keeping insulated packaging materials, which are specially customized for seafood products to avoid leakage, damage and keep goods fresh during transportation.
Optional shipping insurance is provided at checkout for all high-value orders, bringing extra safety and peace of mind for your shipment.
Delivery Inspection & After-Sales Service
Please carefully check the outer packaging upon parcel arrival. If you find damage, leakage or severe deformation, please take photos as valid evidence, refuse to sign for the package, and contact our team at once.
If any product quality defects are found after signing for delivery, please inform our customer support within 48 hours. We will verify the situation and provide targeted return, exchange or other reasonable solutions.
Customer Support
If you have any inquiries about shipping arrangements, customs clearance or delivery progress, our professional support team is always available to help. Feel free to contact us anytime for prompt assistance via email: service@wilbsmart.shop or phone: +64 22 537 9046.
Thank you for choosing WILBUR REID GRANT! We keep optimizing our logistics system to provide faster, safer and more reassuring shopping experiences for all customers.